TGS focusses on strong after-sales service

Parksons orders Wen Chyuan automatic film laminators

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L – R: Emma Lin, sales director, Wen Chyuan Machinery; Ramesh Kejriwal of Parksons Packaging; and Muralidhar Nalli of TGS. Photo PSA

TGS is a leading distributor of finishing equipment in the country. It distributes several types of equipment manufactured in Taiwan such as Wen Chyuan lamination and UV coating machines. Recently, the distributor has grown its portfolio by signing up with four other Taiwanese postpress equipment manufacturers – SBL Group, Golden Tec Machinery, Datien Industrial Company and Fulontek Enterprises.

Speaking about the deal with Parksons, Muralidhar Nalli, director, TGS, says, “The lamination machines will be customized according to Parksons’ requirements. The standard KYE-108DRK handles sheet size of 910 x 1080 mm will will tuned to handle a square sheet size of 1080 x 1080 mm. This will enable the operators to feed the sheets from any desired size and the lamination errors caused due to incorrect grain direction can be immediately rectified just by changing the feeding direction.”

According to Nalli, TGS has a strong team of engineers which provides local installation and after-sales services in India. “Strengthening the after-sales team is a continuous process at TGS because that is how we are going to be different from the others in the Indian market. As a part of this process, we will increase the size of our after-sales team in end September,” says Nalli. “The demand for Taiwanese converting equipment is growing in India and people are now realizing that these machines provide good value for money. Several well-known companies in India are already using our machines and we are providing them after-sales service and support, whenever required, within a very short turnaround time.”

Emma Lin, sales director, Wen Chyuan Machinery was also present during the signing of the deal with Parksons. Lin says, “The KYE-108DRK laminators are specially designed for water-based adhesive lamination keeping in mind the environment-friendly aspects of the operation, however, it’s a dual purpose machine that can handle thermal lamination, too. The USP of the machine is its knives. It is equipped with disc knife, snapping system for BOPP films and a flying knife for laminates. The customers can use any of these knives depending on the suitability for the job.”