In early 2019, Comexi, a global supplier of solutions for the flexible packaging conversion and printing sector, launched Comexi Ordering On-Line (COOL), an advanced e-commerce platform that permits 3D visualization of the customer’s digital twin machine. After a year, the operation of this online spare parts shopping portal has been very positive and extremely satisfying to users, on account of being able, with this service, to immediately and instantly order any parts. This solution has had an exceptional increase during the past few weeks, due to the global situation of the Covid-19 pandemic.
Comexi Ordering On-Line (COOL) allows the customer to order spare parts with ease through Comexi’s e-commerce service, which is not only faster, simpler, and safer, but also a 24/7 online service. Primary benefits highlighted by customers, who also place importance on the ability to have 3D views of their machines and diagrams that appear in the platform, including shortening the order processing time, as well as accurate and quick identification of the necessary spare parts. This service assists customers with other maintenance work, as they are able to access the order history of spare parts. Furthermore, customers are able to export and work with, among others, wear, and tear parts.
“Comexi’s online ordering platform is a fantastic tool that allows you to quickly find the right parts, their prices, and know if the item is in stock,” explains Nickolaj Sørensen, technical director at Polyprint, adding that COOL “makes the day easier for me, as a manager, and also for service technicians. Not only can they find the right parts on their computers or tablets, but the system also allows them to view machine drawings and ensure we have all the correct parts on-site before disassembling various parts. Undoubtedly, from my perspective, COOL is the smartest and most intuitive webshop in the world.”
COOL is one of the services included in Comexi Cloud, the most innovative digital platform that assists customers with improving the performance of their plants through the analysis of real-time production data, thus allowing them to build and develop smart factories. This online platform has completely changed the manner in which printers and converters manage every type of process, due to its ability to visualize, compile, analyze, and store all data.