Heidelberg’s Performance Advisor Technology – a process consulting tool

Artificial intelligence boosts print shop performance

119
Heidelberg is providing cloud based consulting that monitors each press and uses AI tools that analyze it and the big data from 13000 connected presses
Heidelberg is providing cloud based consulting that monitors each press and uses AI tools that analyze it and the big data from 13000 connected presses

According to press manufacturer Heidelberg, the use of artificial intelligence (AI) will become increasingly important in the print media industry in the next few years. The company says that as in other sectors, AI will drive print shop automation further and firmly establish new digital business models in the market.

To this end, the company has launched a new subscription business model, similar to the one from that subscription box product sourcing, that is shaping the industry. One key element of this model is process consulting, which aims to fully utilize the potential of the equipment and software solutions being used while also improving print shop processes. The highly specialized experts from the company require to achieve this goal regularly work with customers both on-site and online, but their availability is limited.

The growing demand for performance consulting services under the subscription model, and also in general, is driving the automation of the actual consulting process using AI. The company is therefore launching Performance Advisor Technology (PAT), an AI-based process consulting tool that uses an automated process to provide contract customers with specific, straightforward instructions for improving their operational procedures.

Performance Advisor Technology
Performance Advisor Technology from Heidelberg is an AI process consulting tool that provides contract customers with specific, straightforward guidance. Heidelberg is once again underlining its position as a key innovation driver in the industry by using artificial intelligence to improve print shops’ overall performance. Image Heidelberg

This involves adding an artificial intelligence module to the Heidelberg Cloud, which contains data from over 13,000 connected machines and information relating to more than 60 million make-ready processes. The module monitors series of measurements that record the current performance of Heidelberg equipment, visualizing anomalies and displaying various recommendations for customers. PAT also explains the individual KPIs to customers, for a better understanding of these statistics. There are already plans to add a benchmarking function to PAT that compares Heidelberg machines with an anonymized comparative group from the Cloud.

Heidelberg Assistant – intuitive customer access to AI module

Heidelberg Assistant (HDA) provides customers with intuitive access to the AI services from the Heidelberg Cloud. They are free to decide which suggestions to go along with and when. Each time they follow a suggestion, the AI module learns something new about the effectiveness of the measures and can adapt future recommendations based on this experience. A freemium version of PAT is now available to all HDA users.

“With the launch of its Performance Advisor Technology, Heidelberg is demonstrating its innovative strength when it comes to digitizing key industry processes,” says Tom Oelsner, head of Digital Innovation in the Heidelberg Digital Unit. “The focus of our activities in this area is on improving customer performance. At the same time, the company benefits from the enhanced scalability of its new data-driven business models,” he adds.

Heidelberg Assistant claims 3,100 users worldwide

An intuitive collaboration and communication tool such as Heidelberg Assistant, which now has over 3,100 users worldwide, is vital for the complex technology involved in AI. Along with details of KPIs and service agreements whenever required, HDA gives users a direct overview of their equipment’s availability and efficiency. It also provides access to a range of the company’s products and services. Customers communicate with the company online, making it quick and easy to transfer data for clarifying technical issues.

For subscription customers, in particular, HDA is an essential tool to continuously monitor their print shop’s performance. Integrating Performance Advisor Technology from Heidelberg into HDA is, therefore, a further logical step in the digitization of relationships with customers and works to their benefit by improving their overall performance.

The impact, resilience, and growth of responsible packaging in a wide region are daily chronicled by Packaging South Asia.

A multi-channel B2B publication and digital platform such as Packaging South Asia.is always aware of the prospect of new beginnings and renewal. Its 16-year-old print monthly, based in New Delhi, India has demonstrated its commitment to progress and growth. The Indian and Asian packaging industries have shown resilience in the face of ongoing challenges over the past three years.

As we present our publishing plan for 2023, India’s real GDP growth for the financial year ending 31 March 2023 will reach 6.3%. Packaging industry growth has exceeded GDP growth even when allowing for inflation in the past three years.

The capacity for flexible film manufacturing in India increased by 33% over the past three years. With orders in place, we expect another 33% capacity addition from 2023 to 2025. Capacities in monocartons, corrugation, aseptic liquid packaging, and labels have grown similarly. The numbers are positive for most of the economies in the region – our platform increasingly reaches and influences these.

Even given the disruptions of supply chains, raw material prices, and the challenge of responsible and sustainable packaging, packaging in all its creative forms and purposes has significant headroom to grow in India and Asia. Our context and coverage engulf the entire packaging supply chain – from concept to shelf and further – to waste collection and recycling. We target brand owners, product managers, raw material suppliers, packaging designers and converters, and recyclers.

In an admittedly fragmented and textured terrain, this is the right time to plan your participation and marketing support communication – in our impactful and highly targeted business platform. Tell us what you need. Speak and write to our editorial and advertising teams! For advertisement ads1@ippgroup.in , for editorial info@ippgroup.in and for subscriptions subscription@ippgroup.in

– Naresh Khanna

Subscribe Now

LEAVE A REPLY

Please enter your comment!
Please enter your name here