Syntegon technology services at the Virtual Show 2020

Digital and sustainable services throughout the machine life cycle

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Syntegon
The new, cloud-based Digital Shopfloor Platform, paper-based processes and unnecessary loss of time during maintenance work are a thing of the past for food manufacturers.

Syntegon Technology is far more than a machine manufacturer – Syntegon supports customers with solutions and services throughout the entire machine life cycle, as the specialist for processing and packaging technology demonstrates at the virtual show from 7 to 13 May 2020. The virtual event emphasizes Syntegon’s focus on its service portfolio. Amongst others, visitors will see how Syntegon will support them even better with intelligent and sustainable services in the future.

Remote services for secure access from afar

Considering the current circumstances, Syntegon not only offers a virtual event, but also offers services from afar. Right now, many customers use remote services when they need assistance with machine settings or troubleshooting. According to the company’s press statement, visitors of the Virtual Show can look forward to an exclusive offer for this specific service.

Syntegon also provides further services and consulting offers, for which a Syntegon Technology employee would usually travel to the customer’s site, via digital channels. For example, customers can order spare parts via the ePortal, Syntegon’s online shop.

Syntegon Remote Service 1
Syntegon Technology offers various remote services with secure remote access, including online operator training and the E-portal for easy spare parts ordering.

Operator training courses are also held virtually. Participants can choose the format according to their individual needs – Syntegon offers web-based and virtual reality training, as well as virtual classroom training on the online platform.

Digital services for trouble-free operations

Digitization also plays a major role in the production environment – Pharmaceutical manufacturers benefit from the long-standing experience of Syntegon experts in developing and implementing software solutions. The Pharma i 4.0 Solution Platform, for example, offers plant operators with important overall equipment effectiveness (OEE) data and monitors the status of machines and processes. It also supplies real-time information about events such as alarms or machine downtimes.

In addition to preventive maintenance, predictive maintenance will become increasingly important in the future. “Predictive maintenance makes downtimes foreseeable and ensures trouble-free production,” explains Muhammed Ali Turac, product manager for digital services at Syntegon Technology. At the Virtual Show, the company presents MIRA (Machine Intelligence Reporting & Analytics) for the first time: thanks to intelligent algorithms, the modular software solution detects wear and tear on process-critical components such as fans. Up to six weeks before a potential failure, it announces that a component needs replacing. “The decisive advantage of this system is that it does not intervene with the machine controls. This means that retrofitted systems do not have to be re-qualified and validated,” says Turac.

Syntegon Service 2
After customers receive instructions via Remote Service from Syntegon’s service experts,
they can adjust machine settings accordingly.

Syntegon Technology ensures trouble-free operations for pharmaceutical manufacturers with the patented Smart Skin Quantifeel system. It reduces downtimes by optimizing the transport of glass containers. Which points in the machine indicate particularly high stress on glass containers due to impact, pressure or rotation? Sensors identify critical processes, which can then be eliminated reliably. This results in fewer downtimes and less waste due to reduced glass breakage.

Efficient maintenance and optimized production with cloud platform

The new, cloud-based Digital Shopfloor Platform, paper-based processes and unnecessary loss of time for maintenance work are a thing of the past in the food industry. “Technicians have their task planning as well as all manuals and documentations virtually in their pocket,” says Sven Scharnitzki, product manager at Syntegon Technology. Using the interactive Performance Board with its intuitive interface, employees can see critical manufacturing data such as production time, losses and stops at a glance. They recognize optimization potential faster and can avoid downtimes. In addition, QR codes on the machines make sure that relevant data is displayed promptly and easily. This saves time and resources – and makes daily work easier.

Upgrade on sustainability

Sustainability is a particularly important topic in the food packaging industry. With the new PHS 2.0 sealing jaw technology, Syntegon now offers a retrofit kit for vertical bagging machines, which reduces film consumption while increasing production speed by up to 25%. Food manufacturers looking to test sustainable alternatives for their existing lines can now use Syntegon’s material testing service. The service experts carry out tests on their equipment so that customers do not have to interrupt their production. Detailed reports and recordings are then analyzed together with the customer.

The Covid-19 pandemic led to the country-wide lockdown on 25 March 2020. It will be two years tomorrow as I write this. What have we learned in this time? Maybe the meaning of resilience since small companies like us have had to rely on our resources and the forbearance of our employees as we have struggled to produce our trade platforms.

The print and packaging industries have been fortunate, although the commercial printing industry is still to recover. We have learned more about the digital transformation that affects commercial printing and packaging. Ultimately digital will help print grow in a country where we are still far behind in our paper and print consumption and where digital is a leapfrog technology that will only increase the demand for print in the foreseeable future.

Web analytics show that we now have readership in North America and Europe amongst the 90 countries where our five platforms reach. Our traffic which more than doubled in 2020, has at times gone up by another 50% in 2021. And advertising which had fallen to pieces in 2020 and 2021, has started its return since January 2022.

As the economy approaches real growth with unevenness and shortages a given, we are looking forward to the PrintPack India exhibition in Greater Noida. We are again appointed to produce the Show Daily on all five days of the show from 26 to 30 May 2022.

It is the right time to support our high-impact reporting and authoritative and technical information with some of the best correspondents in the industry. Readers can power Packaging South Asia’s balanced industry journalism and help sustain us by subscribing.

– Naresh Khanna

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