Flexo Image Graphics (FIG), a distributor & service provider of flexo presses & associated equipment, celebrated its Annual Meet 2024 in Goa with a focus on knowledge-sharing and customer support. “Let’s work and have fun together! The main idea of organizing this annual gathering is to share knowledge and provide unconditional support to our customers,” said Gourav Roy, managing director of Flexo Image Graphics.
The service and sales personnel of FIG presented their respective markets and highlighted their achievements of last year and their goals for this financial year. The discussions also revolved around industry trends & demands, market situation, and how more knowledge can be delivered at the converters’ level.
On FIG’s achievements and milestones, Roy said, “Compared to 2022 and 2023, this year has been ‘good ’ for us. We have seen several customers showing interest in Mark Andy machines and ancillary products. We did a couple of landmark installations outside India. In addition, we performed some dismantling and re-installation works.” He also mentioned a few challenging servicing tasks.
“After the pandemic, 2003 and 2024 have been the years that brought us back the energy to boost business. Just recently, a couple of top-line deals for Mark Andy press had been concluded and several other deals of finishing machines had been sealed. We have started installing 100% fault detection systems on the printing presses.”
On the key metrics or performance indicators highlighted at the meeting, Roy emphasized that they normally look at the industry’s growth. “We divide the regions into North, South, West, and East to rectify growth. Beyond India, we look at the growth in the neighboring countries such as Bangladesh, Sri Lanka and Nepal. We try to measure the trends where converters are interested in preventive maintenance and training programs.
Highlighting the strategic goals for the upcoming year, Roy said technical support with sales will be one of the top priorities. “Our customer support team will work with the marketing and sales teams. Enhancing technical support will augment customer relationships and we eventually can be part of the growth.”
FIG is the sole distributor of a line of machines from a string of reputed international brands such as Mark Andy, Rhyguan, Rotoflex, Luster, Kluge, KDS Quantum, Presstek, etc., in the Indian subcontinent.
