Global packaging and paper group Mondi has won two 2018 SAP Quality Awards, which were presented on 25 April, at an awards ceremony at the annual customer event, the SAP Forum in Linz, Austria. The winning projects are examples of Mondi’s continuing progress in digitalizing aspects of its business in order to provide faster, better and more transparent customer service.
Mondi took home a bronze award for the project ‘myMondi’, involving the design and implementation of a B2B eCommerce platform for customers of Mondi’s Uncoated Fine Paper business. The user-friendly website gives customers an additional way of interacting with Mondi that is secure and available 24/7. Users can log onto myMondi to research the Mondi paper portfolio, place orders, track deliveries and manage other account functions. Mondi has received positive feedback from customers using this digital service.
Mondi won a silver award for a project called ‘Insight – Corrugated Packaging Customer Excellence’. This project implemented a customer relationship management (CRM) system for Mondi’s Corrugated Packaging business. It further supports the customer’s experience, enhancing the communication flow with Mondi sales and service staff through speedy and transparent availability of current customer and market information.
Rudi Richter, managing director, SAP Austria said, “I’d like to congratulate Mondi and everyone involved in the successful implementation of these two projects. They demonstrate Mondi’s commitment among leading global companies to offering best-in-class customer service by taking advantage of the latest digital systems. Both Mondi and its customers will benefit.”
Rainer Steffl, chief information officer, Mondi added, “We believe that Mondi’s digital future goes beyond business as usual. These awarded software projects are just two examples to enable us to offer our customers superior service as well as make our own internal processes more efficient and transparent. We’re delighted they’ve been recognised by this year’s SAP Quality Awards.”
More details about Mondi’s digital tools are available here: www.mondigroup.com/en/newsroom/mondi-expands-e-tools-for-customers/ The SAP Quality Awards winners are selected by independent judging panels and recognize companies that have excelled in their implementation of software solutions in accordance with SAP’s 10 quality principles.
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