Mark Andy launches its new training portal

New portal will support virtual global customer training and development

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Mark Andy's new portal to support virtual global customer training and development
Mark Andy's new portal to support virtual global customer training and development

Mark Andy is introducing an interactive online resource for customers that will provide an all-encompassing database of manuals, troubleshooting guidance, training videos, and additional service support. The training portal, aptly named my.markandy, has been designed with Mark Andy equipment owners in mind, including various Mark Andy brands such as Rotoflex, Presstek, Comco, and more. 

Heightened by the pandemic, the request for a virtual hub of pertinent press maintenance and training information was one Mark Andy had worked tirelessly to answer. With thousands of pieces of data available, maintenance professionals, press operators, and any facility personnel have access to the knowledge that can help streamline pressroom productivity and operation.

After working closely with customers for years and hearing requests for a centralized customer portal, Shannon Stamberger, Director, Technology Center Operations at Mark Andy, led to developing the intricate customer resource. 

Of its conceptualization, Stamberger shares, “Our team in the Technology Center is in constant contact with our customers. Whether that’s for training purposes, maintenance help, application questions, or something else, one of our top priorities is ensuring that our customers are advantaged to be successful. And my.markandy is what was born from identifying those pieces that are invaluable to our network of clients, through working to create a platform that is easy to navigate and all-encompassing.”

Mark Andy’s training portal provides numerous customer support services

My.markandy provides 24/7/365 support for users of current and legacy Mark Andy solutions. How-to guides, manuals, and training videos supporting these machines are all available to registered users.  

Mark Andy’s new training portal joins the wide variety of customer support services available through the converter, including spare parts, upgrades, retrofits, PM programs, and technical assistance. Mark Andy customers can learn more about this service and register at my.markandy.com.

 

The Covid-19 pandemic led to the country-wide lockdown on 25 March 2020. It will be two years tomorrow as I write this. What have we learned in this time? Maybe the meaning of resilience since small companies like us have had to rely on our resources and the forbearance of our employees as we have struggled to produce our trade platforms.

The print and packaging industries have been fortunate, although the commercial printing industry is still to recover. We have learned more about the digital transformation that affects commercial printing and packaging. Ultimately digital will help print grow in a country where we are still far behind in our paper and print consumption and where digital is a leapfrog technology that will only increase the demand for print in the foreseeable future.

Web analytics show that we now have readership in North America and Europe amongst the 90 countries where our five platforms reach. Our traffic which more than doubled in 2020, has at times gone up by another 50% in 2021. And advertising which had fallen to pieces in 2020 and 2021, has started its return since January 2022.

As the economy approaches real growth with unevenness and shortages a given, we are looking forward to the PrintPack India exhibition in Greater Noida. We are again appointed to produce the Show Daily on all five days of the show from 26 to 30 May 2022.

It is the right time to support our high-impact reporting and authoritative and technical information with some of the best correspondents in the industry. Readers can power Packaging South Asia’s balanced industry journalism and help sustain us by subscribing.

– Naresh Khanna

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