Mark Andy is introducing an interactive online resource for customers that will provide an all-encompassing database of manuals, troubleshooting guidance, training videos, and additional service support. The training portal, aptly named my.markandy, has been designed with Mark Andy equipment owners in mind, including various Mark Andy brands such as Rotoflex, Presstek, Comco, and more.
Heightened by the pandemic, the request for a virtual hub of pertinent press maintenance and training information was one Mark Andy had worked tirelessly to answer. With thousands of pieces of data available, maintenance professionals, press operators, and any facility personnel have access to the knowledge that can help streamline pressroom productivity and operation.
After working closely with customers for years and hearing requests for a centralized customer portal, Shannon Stamberger, Director, Technology Center Operations at Mark Andy, led to developing the intricate customer resource.
Of its conceptualization, Stamberger shares, “Our team in the Technology Center is in constant contact with our customers. Whether that’s for training purposes, maintenance help, application questions, or something else, one of our top priorities is ensuring that our customers are advantaged to be successful. And my.markandy is what was born from identifying those pieces that are invaluable to our network of clients, through working to create a platform that is easy to navigate and all-encompassing.”
Mark Andy’s training portal provides numerous customer support services
My.markandy provides 24/7/365 support for users of current and legacy Mark Andy solutions. How-to guides, manuals, and training videos supporting these machines are all available to registered users.
Mark Andy’s new training portal joins the wide variety of customer support services available through the converter, including spare parts, upgrades, retrofits, PM programs, and technical assistance. Mark Andy customers can learn more about this service and register at my.markandy.com.