Mark Andy launches its new training portal

New portal will support virtual global customer training and development

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Mark Andy's new portal to support virtual global customer training and development
Mark Andy's new portal to support virtual global customer training and development

Mark Andy is introducing an interactive online resource for customers that will provide an all-encompassing database of manuals, troubleshooting guidance, training videos, and additional service support. The training portal, aptly named my.markandy, has been designed with Mark Andy equipment owners in mind, including various Mark Andy brands such as Rotoflex, Presstek, Comco, and more. 

Heightened by the pandemic, the request for a virtual hub of pertinent press maintenance and training information was one Mark Andy had worked tirelessly to answer. With thousands of pieces of data available, maintenance professionals, press operators, and any facility personnel have access to the knowledge that can help streamline pressroom productivity and operation.

After working closely with customers for years and hearing requests for a centralized customer portal, Shannon Stamberger, Director, Technology Center Operations at Mark Andy, led to developing the intricate customer resource. 

Of its conceptualization, Stamberger shares, “Our team in the Technology Center is in constant contact with our customers. Whether that’s for training purposes, maintenance help, application questions, or something else, one of our top priorities is ensuring that our customers are advantaged to be successful. And my.markandy is what was born from identifying those pieces that are invaluable to our network of clients, through working to create a platform that is easy to navigate and all-encompassing.”

Mark Andy’s training portal provides numerous customer support services

My.markandy provides 24/7/365 support for users of current and legacy Mark Andy solutions. How-to guides, manuals, and training videos supporting these machines are all available to registered users.  

Mark Andy’s new training portal joins the wide variety of customer support services available through the converter, including spare parts, upgrades, retrofits, PM programs, and technical assistance. Mark Andy customers can learn more about this service and register at my.markandy.com.

 

The impact, resilience, and growth of responsible packaging in a wide region are daily chronicled by Packaging South Asia.

A multi-channel B2B publication and digital platform such as Packaging South Asia.is always aware of the prospect of new beginnings and renewal. Its 16-year-old print monthly, based in New Delhi, India has demonstrated its commitment to progress and growth. The Indian and Asian packaging industries have shown resilience in the face of ongoing challenges over the past three years.

As we present our publishing plan for 2023, India’s real GDP growth for the financial year ending 31 March 2023 will reach 6.3%. Packaging industry growth has exceeded GDP growth even when allowing for inflation in the past three years.

The capacity for flexible film manufacturing in India increased by 33% over the past three years. With orders in place, we expect another 33% capacity addition from 2023 to 2025. Capacities in monocartons, corrugation, aseptic liquid packaging, and labels have grown similarly. The numbers are positive for most of the economies in the region – our platform increasingly reaches and influences these.

Even given the disruptions of supply chains, raw material prices, and the challenge of responsible and sustainable packaging, packaging in all its creative forms and purposes has significant headroom to grow in India and Asia. Our context and coverage engulf the entire packaging supply chain – from concept to shelf and further – to waste collection and recycling. We target brand owners, product managers, raw material suppliers, packaging designers and converters, and recyclers.

In an admittedly fragmented and textured terrain, this is the right time to plan your participation and marketing support communication – in our impactful and highly targeted business platform. Tell us what you need. Speak and write to our editorial and advertising teams! For advertisement ads1@ippgroup.in , for editorial info@ippgroup.in and for subscriptions subscription@ippgroup.in

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