Mettler-Toledo adds Augmented Reality customer support

AR for remote servicing of inspection systems

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Mettler-Toledo
AR works by enabling users to interact with real-world objects by placing virtual spatial markers, highlighting aspects, and adding text annotations to a live video stream of the product inspection equipment

Giesen, Germany, 14 December 2020 – Mettler-Toledo Product Inspection leads the way for product inspection manufacturers with the inclusion of remote Augmented Reality (AR) customer support. The new service enables remote identification of the cause of product inspection equipment issues. It facilitates Mettler-Toledo engineers to instruct on-site manufacturing staff, irrespective of knowledge, to rectify the problem. This helps to maximize production line uptime, save costs, and comply with Covid-19 social distancing requirements and travel constraints.

The state-of-the-art service allows manufacturers to securely connect remotely to the Mettler-Toledo service team to deliver diagnostic and repair services for both hardware and software. In addition, AR can support the delivery of remote user training and equipment start-ups. AR works by enabling users to interact with real-world objects by placing virtual spatial markers, highlighting aspects, and adding text annotations to a live video stream of the product inspection equipment. Manufacturing staff does not need any prior knowledge or engineering expertise about the product inspection equipment as the Mettler-Toledo service team can demonstrate step-by-step what is required to rectify the issue.

“No-one has ever considered remote support to be life-changing, but with our new Augmented Reality customer support offering, that is about to change,” said Fabian Kramer, Service product manager, Mettler-Toledo Product Inspection. “This is a really slick, intuitive, and interactive tool that will set new standards in fast break-fix support times, putting our engineers right there, next to our customers, wherever they may be in the world. Most importantly, customers will benefit from significantly less downtime, helping them operate at peak performance longer. Plus, AR makes social distancing measures easier to maintain.”

Service support plays a crucial role in controlling costs and maximizing uptime and performance of product inspection equipment and software. Available on a range of different levels, service contracts provide peace of mind that product inspection equipment is optimized, delivering preventative maintenance, on-site and remote support, plus performance verification.

The Covid-19 pandemic led to the country-wide lockdown on 25 March 2020. It will be two years tomorrow as I write this. What have we learned in this time? Maybe the meaning of resilience since small companies like us have had to rely on our resources and the forbearance of our employees as we have struggled to produce our trade platforms.

The print and packaging industries have been fortunate, although the commercial printing industry is still to recover. We have learned more about the digital transformation that affects commercial printing and packaging. Ultimately digital will help print grow in a country where we are still far behind in our paper and print consumption and where digital is a leapfrog technology that will only increase the demand for print in the foreseeable future.

Web analytics show that we now have readership in North America and Europe amongst the 90 countries where our five platforms reach. Our traffic which more than doubled in 2020, has at times gone up by another 50% in 2021. And advertising which had fallen to pieces in 2020 and 2021, has started its return since January 2022.

As the economy approaches real growth with unevenness and shortages a given, we are looking forward to the PrintPack India exhibition in Greater Noida. We are again appointed to produce the Show Daily on all five days of the show from 26 to 30 May 2022.

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