Syntegon presents new service agreement packages at Achema 2022

The agreements can reduce production risks for food and pharma industry

118
Syntegon offers support at all Service Agreement levels, from maintenance planning and spare parts management to operator training and digital plant optimization. Photo: Syntegon
Syntegon offers support at all Service Agreement levels, from maintenance planning and spare parts management to operator training and digital plant optimization. Photo: Syntegon

At this year’s Achema, Syntegon is presenting its redesigned Service Agreement packages for effective asset and maintenance management at fixed costs. The varied agreements help customers from the pharmaceuticals and food industries to reduce production risks, gain predictability over service costs and simplify complex processes, enabling them to focus on their core business.

“This way, our customers benefit from a readily available service that ensures the long-term productivity, safety and sustainability of their processes while meeting their respective production and plant requirements,” explains Johan Nilsson, member of the Executive Board and responsible for Service & Digital Solutions at Syntegon.

Syntegon continues to offer services such as inspection, maintenance, spare parts management and training individually. But companies can now choose from seven different package options as well, all of which come at a fixed price. With each service level, customers receive support from basic service, including inspection and remote assistance, to guarantee production performance for their machines. Based on their maintenance strategy, customers can decide which level best meets their specific needs to reach maintenance targets.

Syntegon on strengthening customer loyalty

“As an independent business unit, our service now lays the foundation for even closer cooperation with our customers,” Nilsson stresses. “The more they know about the performance and condition of their equipment, the better we can support them – and optimize our range of machines and services in the long term.” Contract Fulfilment Managers are contributing to this goal, liaising between the customer and Syntegon’s services. Thanks to their Service Agreement expertise, these colleagues ensure smooth implementation of the selected packages. They also provide information on upcoming measures within the Service Agreements and are on hand to advise throughout the contractual period. Customers can contact Syntegon at any time using a helpline for additional support.

Pictorial graphs showing services such as inspection, maintenance, and spare parts management for seven different packages at a fixed price. Photo: Syntegon
Pictorial graphs showing services such as inspection, maintenance, and spare parts management for seven different packages at a fixed price.
Photo: Syntegon

Service Agreements offer much more than fixed and predefined prices – continuous support also reduces the risk of unscheduled downtimes. It can even help avoid complete shutdowns thanks to regular maintenance done by service technicians.

Syntegon offers support at all Service Agreement levels, from maintenance planning and spare parts management to operator training and digital plant optimization, the company’s service experts are at the customer’s side around the globe. “Versatile service packages deliver maximum flexibility with little time investment and risk,” Nilsson says. “Instead of selecting individual services for their requirements one by one, customers now receive exactly the products and services they need.”

Real-time data transparency with Synexio

One essential aspect of the Service Agreements is Synexio, a new cloud-based software solution for the real-time acquisition, evaluation and visualization of equipment and production data. Syntegon will release three consecutive versions of Synexio, with the entry-level package ‘Monitor’ to be launched at the Achema. The solution creates transparency across various KPIs to help companies sustainably improve their production.

Today, companies from multiple industries are already using the Service Agreements- together with Syntegon, numerous pharmaceutical and food manufacturers have identified the level that suits them best. In addition to leaner maintenance, they benefit from more efficient processes, which positively impact competitiveness, customer loyalty and product quality.

The impact, resilience, and growth of responsible packaging in a wide region are daily chronicled by Packaging South Asia.

A multi-channel B2B publication and digital platform such as Packaging South Asia is always aware of the prospect of new beginnings and renewal. Its 16-year-old print monthly, based in New Delhi, India has demonstrated its commitment to progress and growth. The Indian and Asian packaging industries have shown resilience in the face of ongoing challenges over the past three years.

As we present our publishing plan for 2023, India’s real GDP growth for the financial year ending 31 March 2023 will reach 6.3%. Packaging industry growth has exceeded GDP growth even when allowing for inflation in the past three years.

The capacity for flexible film manufacturing in India increased by 33% over the past three years. With orders in place, we expect another 33% capacity addition from 2023 to 2025. Capacities in monocartons, corrugation, aseptic liquid packaging, and labels have grown similarly. The numbers are positive for most of the economies in the region – our platform increasingly reaches and influences these.

Even given the disruptions of supply chains, raw material prices, and the challenge of responsible and sustainable packaging, packaging in all its creative forms and purposes has significant headroom to grow in India and Asia. Our context and coverage engulf the entire packaging supply chain – from concept to shelf and further – to waste collection and recycling. We target brand owners, product managers, raw material suppliers, packaging designers and converters, and recyclers.

In an admittedly fragmented and textured terrain, this is the right time to plan your participation and marketing support communication – in our impactful and highly targeted business platform. Tell us what you need. Speak and write to our editorial and advertising teams! For advertisement ads1@ippgroup.in , for editorial info@ippgroup.in and for subscriptions subscription@ippgroup.in

– Naresh Khanna

Subscribe Now
close
unnamed 1

NEWSLETTER

Subscribe to our Newsletter

LEAVE A REPLY

Please enter your comment!
Please enter your name here