Antalis offers extra support for customers

Focus on online delivery, credit card payments and a dedicated helpline

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Antalis
Antalis offering increased support to its clients

As the coronavirus (COVID-19) situation continues to evolve, Antalis has announced how it aims to support customers through this unprecedented time. Monitoring the coronavirus (COVID-19) situation very closely, Antalis is planning and preparing for each likely eventuality to ensure that its service will be as robust and consistent as possible.

David Hunter, regional managing director UK and Ireland said, “Antalis’ top priority remains the health, safety and well-being of our employees, customers, partners and their families. Like many others, we have already implemented many measures to mitigate risk, including enabling teams to work from home, additional hygiene measures, non-contact deliveries and travel suspensions. Our message to customers at this time is that our sales office lines remain open and functional and stock levels and the ability to deliver to you remains strong. Customers should use their existing contact numbers which are being manned by their usual contacts, who are now predominantly working remotely from home.”

Specifically, Antalis is taking the following actions-

Online ordering – Antalis has ensured all customers now have an online ordering facility via its website at www.antalis.co.uk and www.antalis.ie. This will ensure that if they do hit a period of staff shortages, customers will still be able to place orders quickly and easily with real-time stock and price checks. The site also gives visibility of previously placed orders, the capability to re-order previous deliveries and the ability to view order history along with proof of deliveries.

Credit card payments – For immediate orders, Antalis will offer a credit card payment facility allowing purchases from the full product portfolio.

A dedicated helpline – The Antalis teams are dedicated to helping customers throughout this period, providing support and guidance where they can as the situation develops. To help facilitate good communication, Antalis has set up a dedicated helpline on 01530 517298 or contact@antalis.co.uk. This is for any questions directly relating to COVID-19, or to provide feedback on how Antalis can further support customers.

Deliveries – Warehouses and logistics operations are presently running as usual as Antalis’ supply chain team has responded extraordinarily well in these unparalleled times. Antalis will make sure existing customers take priority on delivery routes and will work hard to ensure customers receive critical deliveries on time. Antalis will continue to offer a ‘one stop shop’ and therefore consolidated deliveries, from across its broad range of products covering papers, packaging and visual communications, are possible.

Hunter said, “We realise that Antalis has an essential role in supplying print and packaging materials for vital industries such as food, pharmaceutical and healthcare. We are fortunate to have leading expertise and technology to design and manufacture bespoke packaging solutions, as well as having an approved global food safety certification. Our drivers are doing a fantastic job in safely delivering materials by following our strict guidelines, which include hand washing/sanitising, maintaining a safe distance, kerbside deliveries and keeping their vehicles clean.”

“We are monitoring the situation daily and will look for ways we can support our customers through this difficult time. We are working in exceptional circumstances, adjusting our plans as the situation develops and ensuring our customers are fully informed along the way. Our dedicated Helpline aims to support our customers throughout this period. Thank you to everyone who has taken the time to get in touch with us to share feedback, concerns, or just to show support! We will continue to listen, learn, adapt and find ways to help each other through the times ahead”.

“I want to personally thank our customers, staff, suppliers and all our stakeholders for their shared trust and commitment at this testing time and above all hope you all stay safe.”

The Covid-19 pandemic led to the country-wide lockdown on 25 March 2020. It will be two years tomorrow as I write this. What have we learned in this time? Maybe the meaning of resilience since small companies like us have had to rely on our resources and the forbearance of our employees as we have struggled to produce our trade platforms.

The print and packaging industries have been fortunate, although the commercial printing industry is still to recover. We have learned more about the digital transformation that affects commercial printing and packaging. Ultimately digital will help print grow in a country where we are still far behind in our paper and print consumption and where digital is a leapfrog technology that will only increase the demand for print in the foreseeable future.

Web analytics show that we now have readership in North America and Europe amongst the 90 countries where our five platforms reach. Our traffic which more than doubled in 2020, has at times gone up by another 50% in 2021. And advertising which had fallen to pieces in 2020 and 2021, has started its return since January 2022.

As the economy approaches real growth with unevenness and shortages a given, we are looking forward to the PrintPack India exhibition in Greater Noida. We are again appointed to produce the Show Daily on all five days of the show from 26 to 30 May 2022.

It is the right time to support our high-impact reporting and authoritative and technical information with some of the best correspondents in the industry. Readers can power Packaging South Asia’s balanced industry journalism and help sustain us by subscribing.

– Naresh Khanna

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