Markem-Imaje
This new portfolio of post-sales maintenance packages is tailored according to user needs and designed to satisfy Industry 4.0 demands for increased customization and reduced downtime through 24/7 remote digital assistance. 

Markem-Imaje, a global provider of end-to-end supply chain solutions and industrial marking and coding systems, has announced the launch of a comprehensive array of digital, remote and on-site hardware services to further empower its customer base’s production performance and uptime.

This new portfolio of post-sales maintenance packages is tailored according to user needs and designed to satisfy Industry 4.0 demands for increased customization and reduced downtime through 24/7 remote digital assistance.  

“Markem-Imaje aims for our customers, whatever their size, segment or location, to maximize their return on investment in our hardware and software and achieve the highest benefit from their purchase,” says Sean Cox, director of Global Services at Markem-Imaje. “It’s not just about having the right tools but optimizing their use, which is the aim of our tailored maintenance services. A large part of our offering is targeted to provide support in near real-time that addresses skill gaps in the workforce and eliminates, wherever possible, the need for in-person visits or waiting for assistance.”  

This new offering includes three layers of maintenance support, with digital self-services now enabling non-experts to resolve most issues thanks to the Markem-Imaje mission to optimize coding delivery. The most important feature is the 24/7 AI-powered virtual assistant, which facilitates fast self-troubleshooting, reduces downtime and offers a quick escalation path for issues that cannot be instantly resolved. Connected printer services, powered by secure IoT technology, streamline printer fleet operations and provide automatic process optimization with remote around-the-clock visibility and alerts for automated risk monitoring in real-time. The portal and eShop allow customers to view their entire installed base and contracts as well as order and track spare parts and consumables on demand. 

The second package of services is entirely remote, including 24/7 chat agent support, instant remote support with live video guidance and a helpdesk to access local teams of engineers and technicians. This package also includes the unique Markem-Imaje Advanced Exchange Service, allowing rapid and direct replacement of a broken part.

For companies requiring in-person services and the added security of risk mitigation, the Markem-Imaje offering includes preventive maintenance visits to help avoid costly, unplanned downtime, expert visits to assist with unique production challenges and “wear and tear” and “break-fix” visits by local field service engineers. 

Markem-Imaje, a wholly owned subsidiary of Dover Corporation, connects products and protects brands through intelligent identification, traceability and consumer engagement solutions.

Packaging South Asia — authentic, impactful and influential

An English-language packaging industry B2B platform in print and web, Packaging South Asia is in its 19th year of publication. We do not make any claims about being the best or the most widely read. However, if you are interested in targeting the Indian and South Asian markets to sell equipment, technology, software, and consumables, we can help.

To improve your marketing and grow sales, talk to us. Our research and consulting company IppStar [www.ippstar.org] can assess your potential and addressable markets in light of the competition. We can discuss marketing, communication, and sales strategies for market entry and growth.

Suppliers and service providers with a strategy and budget for targeted marketing can discuss using our hybrid print, web, video, and social media channels to create brand recognition linked to market relevance. Our platform and channels are differentiated by hands-on practice and an understanding of business and financials. Our team, including some of the best technical writers, is ready to meet you and your customers for content.

India and South Asia’s fast-growing packaging industry is continuously expanding capacities with efficiency and appropriate innovative technologies. Get our 2025 media kit and recalibrate your role in this dynamic market. Enhance your visibility and relevance to existing markets and turn potential customers into conversations. Ask for a sample copy of our monthly or two weekly packaging eZines.

For editorial info@ippgroup.in — for advertisement ads1@ippgroup.in and for subscriptions subscription@ippgroup.in

Naresh Khanna – 21 January 2025

Subscribe Now
unnamed 1

NEWSLETTER

Subscribe to our Newsletter

LEAVE A REPLY

Please enter your comment!
Please enter your name here