Flint Group Packaging, a supplier of consumables to the global print and packaging industry, seeks to focus on the ease of doing business and order efficiency for its customers with its Webshop platform.
Underlining the company’s vision of a connected future, the online store shows the company’s range of inks and coatings available to order 24/7 in just a few clicks. The purpose is to provide customers with more versatility, flexibility, and performance in managing the procurement of consumables.
Designed to keep pace with the speed of today’s packaging market, the Webshop enables simple, fast ordering and reordering of inks and coatings.
Thomas Gray, vice-president, strategy & market intelligence at Flint Group Packaging, explains the significance, “With our dedicated online Webshop, we are giving our customers an additional digital channel that simplifies order processing. It’s no secret that the pressure is on for packaging converters to deliver when it comes to agility and on-time order fulfillment. We understand the importance of our customers’ procurement processes and personnel; therefore, we’ve designed Webshop to complement and support the detailed administration involved in procurement. Our aim was to develop a tool to assist with inventory management; particularly when it comes to repeat orders.
Webshop allows the company to deliver a higher level of service and support to customers. “As well as being open for ordering 24/7, Webshop is available in multiple languages, so no matter where our customers are, we speak your language. Add in precise real-time order tracking and paperless invoicing, and the benefits are clear. Webshop goes beyond your standard online store, it’s a bespoke experience that is built around our packaging customers’ needs, not ours,” Gray said.
Thomas concludes: “The concept of a web store isn’t new, but the way we have built this is led by the needs of our customers; an approach which is core to Flint Group’s strategy. For printers, time is precious and every moment counts. By taking the ordering process and translating it into a slick, intuitive online eCommerce platform, we’re enabling procurement to happen in a fraction of the time and on our customers’ terms. We are delighted with what we have created, and the feedback we have had from our customers so far has been extremely positive.”