Baumer hhs to provide immediate remote support

TeamViewer Pilot can resolve numerous technical issues

June 14, 2021

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Baumer hhs assisting its customers with the remote service app

Baumer hhs’s industrial gluing and quality assurance equipment has earned a reputation worldwide for high reliability. But even reliable equipment can act upon occasion. If it does, packaging manufacturers need instant assistance, particularly if they have Baumer hhs systems in multi-shift or even around-the-clock operation.

Baumer hhs is now using TeamViewer Pilot as yet another way of providing this kind of support efficiently and effectively. Customers who want to take advantage of the added service can simply have their machine operators and technicians download the free TeamViewer Pilot app to their smartphones. Based on augmented reality, the interactive remote service app from TeamViewer AG is considered by Baumer hhs as the ideal, real-time technical support tool for helping customers minimize machine downtime.

TeamViewer Pilot can help Baumer hhs to track any machine

With TeamViewer Pilot, machine operators can use the camera on their smartphones to show Baumer hhs service experts the inside workings of their production systems. In other words, an expert on the Baumer hhs hotline can see exactly what a machine operator sees.

Thanks to 3D object tracking, service experts can draw markers on the images, such as circles or arrows, point out details, add text annotations and share this information with machine operators via a live video stream. It makes collaboration easy for both participants, enabling them to identify or rule out technical problems and discuss possible solutions.

“With TeamViewer Pilot, our service experts can effectively help customers resolve most technical problems that occur and get their production systems back up and running without delay. Should a customer still need on-site service, we can optimally prepare for it based on the real-time visual support session information. TeamViewer Pilot gives our technicians added options for maximizing the availability of our customers’ production machines. We highly recommend the remote service app for these reasons”, explains Roberto Melim de Sousa, Head of Sales at Baumer hhs GmbH, a worldwide leading supplier of industrial gluing and quality assurance systems.

Many customers in Germany, Austria, and Switzerland are already using TeamViewer Pilot for remote service from Baumer hhs, and the company is working to establish the app among customers globally. TeamViewer Pilot can be downloaded free from the Apple App Store or Google Play Store for iOS and Android smartphones.

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